Privacy policy
PRIVACY POLICY
ADDON
This Privacy Policy describes how ADDON (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.addon.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to:
Communicate with you
Provide, improve, and optimize the Services
Comply with legal obligations
Enforce applicable terms of service
Protect the Services, our rights, and the rights of users or others
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be associated with you.
1. Information We Collect Directly from You
This may include:
Contact details (name, address, phone number, email)
Order information (billing address, shipping address, payment confirmation)
Account information (username, password, security information)
Shopping information (items viewed, cart activity, purchases, reviews, referrals, gift cards)
Customer support communications
Some features may require certain information to function properly. If you choose not to provide required information, you may not be able to access certain features.
2. Information We Collect Automatically (Usage Data)
We may automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies.
This may include:
Device information
Browser type
IP address
Network connection details
Pages viewed
Interaction data
3. Information We Obtain from Third Parties
We may receive information from third-party providers who support our Services, such as:
E-commerce platform providers
Payment processors
Shipping and fulfillment partners
Analytics providers
Advertising partners
Any third-party information will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use personal information to:
Process payments
Fulfill orders
Provide shipping
Manage accounts
Facilitate returns and exchanges
Send transactional notifications
Marketing and Advertising
We may use your information to send marketing communications by email, SMS, or other permitted channels, and to display personalized advertisements.
Where required by law, we rely on consent or legitimate interest as the legal basis for such processing.
Security and Fraud Prevention
We use personal information to detect and prevent fraud, unauthorized access, and illegal activity.
Customer Support and Service Improvement
We use personal information to respond to inquiries and improve user experience and service performance.
Cookies
We use cookies and similar technologies to:
Operate and improve the Site
Analyze performance and usage
Personalize content and advertising
You may control cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.
We may recognize legally valid opt-out signals such as Global Privacy Control (GPC) where applicable.
How We Disclose Personal Information
We may disclose personal information:
To service providers (IT, payments, analytics, shipping, fulfillment)
To marketing and advertising partners
To affiliates within our corporate structure
When required by law or legal process
In connection with business transfers (e.g., merger, acquisition, bankruptcy)
We do not use or disclose sensitive personal information without consent or for profiling purposes beyond legal allowances.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.
If you believe a child has provided personal information, please contact us for removal.
Security and Retention
No system is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
Maintain accounts
Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Your Rights
Depending on your jurisdiction, you may have rights including:
Right to access your data
Right to delete your data
Right to correct inaccurate data
Right to data portability
Right to restrict processing
Right to withdraw consent
Right to appeal a denied request
You may exercise these rights by contacting us using the information below.
We may request identity verification before processing requests.
Complaints
If you have concerns about how we process your personal information, please contact us.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence.
When required, we rely on legally recognized data transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
